Terms and Conditions

1. Booking and Payment

Booking Confirmation: Upon booking, you will receive a confirmation email with your booking details, including tour date, time, and any specific instructions.

Payment: Full payment is required at the time of booking. We accept various payment methods, including credit cards, debit cards, and online payment systems.

Pricing: Prices are subject to change without notice. The price quoted at the time of booking will be honored.

2. Tour Participation

Physical Fitness: Guests must be in good physical health to participate in tours and activities.

Age Restrictions: Some tours may have age restrictions. Please check specific tour details for age requirements.

Personal Belongings: Guests are responsible for their personal belongings. We recommend leaving valuable items at your hotel.

Behavior: Guests are expected to behave respectfully towards other participants, staff, and residents. Disruptive behavior may result in removal from the tour without a refund.

3. Cancellation and Refunds

Cancellation Policy: Cancellations made more than 48 hours before the tour start time are eligible for a full refund.

Cancellations made within 48 hours of the tour start time are non-refundable.

No-shows will not be refunded.

Force Majeure: In the event of unforeseen circumstances, such as natural disasters, political unrest, or other events beyond our control, we may need to cancel or modify tours. In such cases, we will offer alternative arrangements or a full refund.

4. Liability

Guest Responsibility: Guests participate in tours at their own risk. We are not responsible for any injuries, illnesses, or losses incurred during the tour.

Equipment and Safety: We provide safe and well-maintained equipment. However, guests are responsible for using equipment responsibly and following safety guidelines.

5. Privacy Policy

Personal Information: We collect and process personal information to provide our services. We will handle your personal information by applicable data protection laws.

Data Sharing: We may share your personal information with third-party service providers to fulfill your booking.

Full Privacy Policy here.

6. Governing Law

These Terms and Conditions shall be governed by and construed by the laws of Mexico. Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Mexico.

By booking a tour with Cancun Island Tours, you agree to these Terms and Conditions.