Privacy Policy

Last Updated: May 19, 2025

1. Information We Collect

2. How We Collect Your Data

3. Why We Process Your Data (Purposes of Processing)

4. 4. Legal Basis for Processing

5. Data Sharing and Disclosure

We collect different types of personal data from you when you use our Website and book our services:

1.1. Booking Information:

When you make a booking, we collect information necessary to process and fulfill your request, including:

Your full name(s) and contact details (email address, phone number, address).
Travel dates and times.
Number of passengers.
Accommodation details (hotel name, address).
Details of the excursions or ferry services you wish to book.
Payment information (credit card details or other payment method information) is processed securely by our payment processors.

1.2. Device Information:

When you visit our Website, we automatically collect certain information about your device, including:

Your IP address. Your browser type and version.

Your operating system.
Time zone settings.
Information about cookies and other tracking technologies.
Referring to website addresses.
Pages you visit and how you interact with our Website.

1.3. Special Categories of Data (if applicable):

For certain excursions, you may voluntarily provide us with information that is considered sensitive, such as dietary restrictions, health conditions, or accessibility requirements. We will only collect and process this data with your explicit consent and only when necessary to provide the requested services safely and appropriately.

1.4. Communication Data:

We may collect and retain records of any communication you have with us, including emails, chat logs, and phone call recordings (where permitted by law).

By using our Website and booking our services, you acknowledge that you have read and understood this Privacy Policy.

Cancun Island Tours, located in Cancun, Mexico (referred to as "we," "us," or "our"), is the data controller of your personal data collected through our website, www.cancunislandtours.com (the "Website") for the purpose of online excursion and ferry sales.

This Privacy Policy outlines how we collect, use, store, and protect the personal data of customers ("you" or "users") who book excursions and ferry services through our Website. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with the applicable data protection laws of Mexico.

We collect your personal data in the following ways:

2.1. Directly from You:

You provide us with your personal data when you:

Make a booking through our Website.
Create an account on our Website (if applicable).
Subscribe to our newsletters or marketing communications.
Contact us via email, phone, or through contact forms on our Website.
Provide feedback or complete surveys.

2.2. Automatically:

We collect certain information automatically when you browse our Website through the use of cookies and other tracking technologies.

We process your personal data for the following purposes:

3.1. To Process and Manage Your Bookings:

To create, confirm, and manage your bookings for excursions and ferry services, including communicating with you about your booking details.

3.2. To Provide the Services You Requested:

To arrange and deliver the excursions and ferry services you have booked. This may involve sharing your information with third-party operators (as outlined in Section 6).

3.3. To Process Payments:

To securely process your payments for the booked services.

3.4. For Customer Support:

To respond to your inquiries, provide assistance, and resolve any issues or complaints.

3.5. To Personalize Your Experience:

To understand your preferences and offer you relevant information, recommendations, and personalized offers for excursions and ferry services.

3.6. For Marketing and Promotional Purposes (with Consent):

With your explicit consent (where required by law), we may send you newsletters, promotional emails, or other marketing communications about our services and offers that may be of interest to you. You have the right to opt out of receiving these communications at any time.

3.7. To Improve Our Website and Services:

To analyze website usage, track trends, and gather statistical information to improve the functionality, content, and user experience of our Website and the quality of our services.

3.8. For Fraud Prevention and Security:

To detect and prevent fraudulent activities, secure our Website and systems, and protect against unauthorized access.

3.9. To Comply with Legal Obligations:

To comply with applicable laws, regulations, and legal processes in Mexico and other relevant jurisdictions.

Our legal basis for processing your personal data depends on the specific purpose:

4.1. Contract:

Processing is necessary for the performance of a contract to which you are a party (e.g., to fulfill your booking for an excursion or ferry service)

4.2. Consent:

We rely on your explicit consent for certain processing activities, such as sending you marketing communications or processing special categories of data. You have the right to withdraw your consent at any time.

4.3. Legitimate Interests:

We may process your data based on our legitimate business interests, such as improving our services, personalizing your experience, and ensuring the security of our Website, provided that your interests and fundamental rights do not override those interests.

4.4. Legal Obligations:

We may process your data when necessary to comply with a legal obligation to which we are subject.

We may share your personal data with the following categories of recipients for the purposes described in this Privacy Policy:

5.1. Third-Party Excursion and Ferry Operators:

To facilitate the services you have booked, we may share necessary information (e.g., your name, contact details, booking details) with the third-party companies that will be providing the actual excursion or ferry service. These operators will process your data in accordance with their own privacy policies. We encourage you to review their policies.

5.2. Payment Processors:

We use secure third-party payment processors to handle your payment information. We do not directly store your full credit card details on our servers.

5.3. IT Service Providers:

We may share data with our IT service providers who assist us with website hosting, maintenance, data storage, and security.

5.4. Marketing Platforms:

If you have consented to receive marketing communications, we may share your contact details with our marketing platform providers for the purpose of sending you relevant information.

5.5. Analytics Providers:

We may share anonymized or pseudonymized data with analytics providers (e.g., Google Analytics) to help us understand website usage and improve our services.

5.6. Legal Authorities:

We may disclose your personal data to legal authorities, government agencies, or other third parties if required by law or legal process, or if we believe in good faith that such disclosure is necessary to protect our rights, the safety of others, investigate fraud, or respond to a government request.

5.7. Business Transfers:

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

If we transfer your personal data to countries outside of Mexico, we will ensure that appropriate safeguards are in place to protect your data in accordance with applicable data protection laws. This may include using standard contractual clauses approved by relevant authorities or relying on other legally recognized transfer mechanisms.

6. International Data Transfers

7. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Booking data will typically be retained for [Specify retention period, e.g., 5 years] to comply with accounting and legal obligations in Mexico.

Marketing contact data will be retained until you unsubscribe or withdraw your consent.

Website usage data may be retained for a shorter period for analytical purposes.

We may retain certain data for longer periods if necessary for legitimate business interests (e.g., dispute resolution) or as required by law.

8. Your Rights

Under the data protection laws of Mexico, you have certain rights regarding your personal data:

Right to Access: You have the right to request access to the personal data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure (Right to be Forgotten): In certain circumstances, you have the right to request that we delete your personal data.
Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: You have the right to object to the processing of your personal data in certain circumstances, including for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided in Section 13. We will respond to your request in accordance with applicable law. We may need to verify your identity before processing your request.

9. Cookies and Similar Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Please refer to our separate [Insert Link to Cookie Policy, if applicable] for detailed information about the cookies we use, their purposes, and how you can manage your preferences.

10. Links to Other Websites

Our Website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of these other websites. We encourage you to be aware when you leave our Website and to read the privacy policies of each website that may collect your personal information.

11. Children's Privacy

Our services are generally not directed towards children under the age of [Specify age, e.g., 18]. We do not knowingly collect personal data from children without verifiable parental consent. If you believe that we have collected personal data from a child without such consent, please contact us immediately, and we will take steps to delete the information.

12. Data Security

We have implemented reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, use, disclosure, alteration, or destruction. These measures include [Specify security measures, e.g., encryption, firewalls, secure servers, access controls]. However, please note that no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your personal data.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or our data processing practices, or if you wish to exercise your rights regarding your personal data, please contact us at:

Email: director@cancunislandtours.com

Phone: +18092842810

Address: Avenida Kukulcan Km 14.5 JW Marriott Cancun, Quintana Roo, 77500, Mexico

14. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data processing practices or legal requirements. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any updates.